The Resilience Coaching Program

Objective
To explore experiences of receiving collegial support from the department of psychiatry at an acute care hospital during the COVID-19 pandemic.
Method
The Resilience Coaching program launched in April 2020, with the aim of offering a timely response to supporting psychosocial needs of healthcare workers (HCWs), leveraging collegial relationships and mental health training to offer support. Twenty-four HCWs were interviewed about their experiences receiving support from resilience coaches.
Results
Participants reported that Resilience Coaching offered hospital staff opportunities for connection, encouragement to attend to personal wellness, and avenues to learn practical skills to assist with coping. Coaching also assisted HCWs in accessing clinical mental health support when that was requested by staff.
Conclusions
Resilience Coaching is a model for supporting colleagues in an acute care hospital during a pandemic. It is generally regarded positively by participants. Further study is warranted to determine how best to engage some occupational subcultures within the hospital, and whether the model is feasible for other healthcare contexts.

Rank: 115

First Author: Rosen

Outcome: Intervention Experience,Coping,Social Support,Organiz. Commitment

Outcome p-value: Intervention Experience:●, Coping:●, Social Support:●, Organizational Commitment:●

Intervention Category: Peer Support

Time per Employee (hours): No time specified.

D&B Study Quality Rating: 6

Reviewer Confidence: 2

Country: Canada

Materials Available to Implement: There is no formal training program or manual for the Resilience Coaching Program. Resilience Coaches meet regularly to support one another, share best practices and identify priorities or areas of need. Program outlined in manuscript. Contact lead: benjamin.rosen@sinaihealth.ca for more information.

Organiz./Individ. Focus: Individual

Prevention Category: Secondary

Effect size Small:

Effect size Medium:

Reference: Rosen, B., Preisman, M., Read, H., Chaukos, D., Greenberg, R. A., Jeffs, L., Maunder, R., & Wiesenfeld, L. (2022). Resilience coaching for healthcare workers: Experiences of receiving collegial support during the COVID-19 pandemic. General Hospital Psychiatry, 75, 83–87. https://doi.org/10.1016/j.genhosppsych.2022.02.003